No current issues
Nothing to report. This page is updated whenever something changes.
Last updated
Past incidents
Major global Microsoft 365 outage
Caused by Microsoft 365
- Resolved
Microsoft has restored email service. The email that had been held back for Outlook, Hotmail and Microsoft 365 addresses has now been delivered, and we are no longer seeing delays. Our own email servers worked normally while Microsoft was down and kept retrying. We are keeping an eye on it and will update this page if anything changes.
- Monitoring
Microsoft has restored most email service. Delays to Outlook, Hotmail and Microsoft 365 addresses are easing and our queued email is being delivered. A small amount of mail may still be delayed while Microsoft finishes recovering. Our own email servers have been working normally and kept retrying while Microsoft was down. We are still monitoring and will resolve this once delivery is back to normal.
- Investigating
Microsoft's service health page is the most reliable source of live updates on this outage: status.cloud.microsoft. We will update this page if it changes how email to Microsoft addresses is affected for our clients.
- Investigating
A major global Microsoft 365 outage began on Thursday 12 November at about 18:00 UTC. It is affecting Outlook (including Hotmail) and Microsoft 365 email. Emails sent to those addresses may be delayed, or may not arrive until Microsoft recovers. Our own email servers are working normally and keep retrying automatically for up to five days, so messages are not lost. This is a problem at Microsoft that we cannot fix, and we are monitoring it.
Services we depend on
Some problems start with a company we rely on rather than with us. Each of these publishes its own status page:
Need to speak to someone?
If something is wrong and it is not listed here, call us on 0303 666 5485 or email support@eplatforms.com. If email is the thing that is down, please phone.